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General terms and conditions of the SAP Sinfonieorchester gGmbH


§1 scope


The following general terms and conditions apply to all legal relationships between the SAP Sinfonieorchester gGmbH and the visitors to the performances of their organizers. They are part of the contract for the purchase of admission tickets.


§2 Acquisition of admission tickets via our internet admission ticket shop on our homepage


(1) Tickets can only be purchased online. The quotas made available for sales for online orders depend on actual availability. The visitor has the option of paying for the cards purchased online with PayPal and PayPal, credit card (Visa, Mastercard, American Express) or direct debit. The card will be sent after completion of the payment with PayPal by email to the PayPal email address stored by PayPal


(2) In the event of a contract being concluded, the contract is concluded with the respective organizer of the venue


(2) The SAP Sinfonieorchester gGmbH is not a contractual partner, but only acts as an intermediary. The contract is concluded with the organizer of the respective concert. This can be found on the print on the ticket you want and on the document that can be viewed when ordering


(3) The stated prices for admission tickets do not include statutory sales tax.


(4) The presentation of seats and admission tickets in our Internet admission ticket shop on our homepage does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to submit offers Submit ticket orders to the respective organizer. By ordering the desired tickets, the visitor submits a binding offer to conclude a purchase contract with the organizer.
The ordering process in our internet ticket shop goes through the following steps:

  1. Selection of the desired event

  2. Choice of seats

  3. Enter first name / surname / address per seat number
    (mandatory according to § 10 of the Corona ordinances)

  4. Check the information in the order list

  5. Confirmation of the organizer's hygiene and event rules

  6. Confirm the terms and conditions by clicking the button "I have read the terms and conditions and have taken note of them".

  7. Click on the "Pay" button. (Payment process takes place via PayPal, direct debit, credit card)

  8. Order confirmation and sending of the tickets by email


(5) After checking his details, the visitor can also cancel the order before the binding submission. By clicking the button "Cancel and return to the ticket shop of the SAP Symphony Orchestra" on the PayPal checkout page, the order and the payment process at PayPal are canceled.


(6) We confirm the receipt of the order immediately by means of an automatically generated order confirmation and an order confirmation email, which contains the admission tickets intended for printing in the file attachment. When paying via PayPal, you will also receive information from PayPal about the execution of your payment.


(7) The order confirmation e-mail will be sent to the e-mail address you provided when you placed your order or to the address you provided with PayPal in the case of payment via PayPal. If you have not received an email, please contact us directly at



(8) Orders are considered in the order in which they are received.


§ 3 retention of title


The organizer retains ownership of the tickets until the purchase price has been paid in full. If no payment is made after two calendar days or if the payment process is canceled by PayPal, the order will be canceled and the tickets will be put back on sale.


§ 4 Use of the admission tickets


(1) Please bring a printout of each ticket you received to the event, fill out your respective confirmation for Corona information and sign it. The cards must be shown to the staff at the entrance control at the entrance without being asked.


(2) Please note that each admission ticket is only valid for the event printed on it. The admission ticket printed out by the visitor must not show any damage, soiling or other impairments that make or impede the admission control when used at the entrance control. The ticket is only valid for one-time admission and is validated with the first inspection.


(3) Duplication, copying and modification of the admission ticket or any further electronic processing of the PDF file is expressly prohibited.


(4) If the entry ticket is lost, the visitor can be issued a one-time replacement ticket. The replacement card must be requested in writing and can only be issued if the visitor can substantiate which card he has booked (exact location and row information). In the case of double occupancy, the owner of the replacement card has priority over the owner of the original card.


§ 5 Performance Conditions


(1) The decision as to whether a performance will be canceled or will take place due to the weather can only be made immediately at the scheduled start of the performance. It is not possible to provide information in advance. A decision about the cancellation can be made a maximum of 3 days before the date of the event.


(2) If an event has to be canceled after 30 minutes of performance due to weather conditions, there is no entitlement to reimbursement or repetition. Rain ponchos are available in changeable weather


(3) In the event of too heavy rain, thunderstorms or storms, the event can also be canceled at short notice.

(4) The return of paid admission tickets is excluded.

§ 7 right of withdrawal of the visitor as a consumer:


Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period begins on the day on which you or a third party authorized to accept receipt of the admission tickets has been received.

The revocation is to be sent to the agent SAP Sinfonieorchester gGmbH, Simferopolstraße 6, 69115 Heidelberg, z. Attention Mr. Christian Stumpf, Email: by means of a clear written declaration (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the sample “withdrawal form” available for download on our homepage or use your own formulation. You are responsible for providing evidence of timely receipt of your declaration of cancellation.

File revocation


Consequences of cancellation:

If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the admission tickets.

End of revocation.


Withdrawal form

If you want to revoke the contract, you can fill out the revocation form available for download below and send it to us at the above address.


§ 8 sound and / or image recordings


(1) Sound and / or image recordings by visitors are not permitted due to copyright law and possible disruptions to the artists and the public without the express permission of the SAP Sinfonieorchester gGmbH. We would like to point out that in the event of non-compliance, a visitor can be excluded from the demonstration without the right to a refund.


(2) Insofar as film, image and sound material is recorded by or for the organizer or by representatives of the press and media during the presentation, the visitor expresses his consent by entering the audience area that irrevocably all rights for any use and Publication on the film, image and sound recordings made on the respective day of the presentation are transferred to the organizer or the press and media representatives and, in particular, agrees to publish them

Recordings too.


§ 9 data protection


The personal data recorded during the initial order as well as subsequent changes to personal data will be used and saved to process the order. Processing the order is understood to mean, in particular, the execution of reservations, bookings and payments. The visitor agrees that his data will be stored electronically for the purpose of payment processing. Personal data are generally not passed on to third parties.


1. General information on data protection


Name and contact details of the person responsible:

SAP Symphony Orchestra gGmbH,

Mr. Christian Stumpf

Simferopolstrasse 6

69115 Heidelberg



Purposes for which the personal data are to be processed and the legal basis for the processing, including any legitimate interests

Sale and administration of admission tickets, if necessary announcement of the next events (only with express consent by ticking an additional box).


Recipients or categories of recipients of the personal data

- PayPal , (payment processor)
- FreshX GmbH , (ticket shop system)
- NAM New Advertising Media , (Webpage Support)
-SAP IT (email and domain hoster)
-, (homepage webspace)


As part of the Baden-Württemberg ordinance, we are obliged to collect data from contact details during the current corona pandemic. Your data is therefore collected on the basis of Section 6, Paragraph 1, Sentence 1, Letter c, Paragraph 3 of the General Data Protection Regulation. This data is only used by the competent authority to track contact persons if necessary. We must keep the data for four weeks and then destroy them.


Your person-related data for the personalized admission tickets will be stored for up to four weeks after the event date.


2. Necessity of data collection

The provision of the personal data collected from you is necessary for the sale and administration of the tickets. Without this data, the tickets cannot be managed in a meaningful way.


3. Consent of the data subject

Insofar as we process personal data based on your consent, you can revoke this consent in whole or in part at any time with effect for the future. The revocation does not affect the legality of the processing of personal data up to the point of revocation.


4. Right of the data subject

According to the GDPR, those affected have the following rights and claims against the person responsible:

  • the right to information (Art. 15 GDPR)

  • the right to correction (Art. 16 GDPR)

  • the right to erasure (Art. 17 GDPR)

  • the right to restriction of processing (Art. 18 GDPR)

  • the right to data transfer (Art. 20 GDPR)

  • the right to object to the processing of personal data (Art. 21 GDPR)


5. Right to lodge a complaint with a supervisory authority

The person concerned has the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. According to this, without prejudice to any other administrative or judicial remedy, every person concerned can complain to a supervisory authority, in particular in the member state of their place of residence, their place of work or the place of the alleged violation, if the person concerned is of the opinion that the processing of the personal data concerning them violates the GDPR.

The following data protection supervisory authority is generally responsible for those affected from Baden Württemberg and the person responsible:


The State Commissioner for Data Protection and Freedom of Information


Home address:

Koenigstrasse 10 a
70173 Stuttgart


Postal address:

P.O. Box 10 29 32
70025 Stuttgart

Tel .: 0711 / 615541-0
FAX: 0711 / 615541-15



6. Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc, (1600 Amphitheater Parkway Mountain View, CA 94043, USA; "Google"). Use includes the "Universal Analytics" operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices.

Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Section 15 Paragraph 3 TMG or Art. 6 Paragraph 1 lit.f GDPR. Sessions and campaigns are ended after a certain period of time. By default, sessions end after 30 minutes of inactivity and campaigns after six months. The time limit for campaigns can be a maximum of two years. You can find more information on terms of use and data protection at or at .


You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. In order to prevent the collection by Universal Analytics across different devices, you have to carry out the opt-out on all systems used. If you click here, the opt-out cookie will be set: Deactivate Google Analytics


7. Data protection provisions for the application and use of Facebook

The person responsible for the processing has integrated components of the company Facebook on this website. Facebook is a social network.

A social network is a social meeting point operated on the Internet, an online community that usually enables users to communicate with one another and interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enables the Internet community to provide personal or company-related information. Among other things, Facebook enables users of the social network to create private profiles, upload photos and network via friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the person responsible for processing personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

Each time one of the individual pages of this website is called up, which is operated by the person responsible for processing and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the person concerned is automatically activated by the respective Facebook Component causes a representation of the corresponding Facebook component to be downloaded from Facebook. A complete overview of all Facebook plug-ins can be found at

can be accessed. As part of this technical process, Facebook receives knowledge of which specific subpage of our website is visited by the person concerned.

If the person concerned is logged into Facebook at the same time, Facebook recognizes with each visit to our website by the person concerned and for the entire duration of the respective stay on our website, which specific subpage of our website the person concerned is visiting. This information is collected by the Facebook component and assigned to the respective Facebook account of the person concerned by Facebook. If the person concerned activates one of the Facebook buttons integrated on our website, for example the "Like" button, or if the person concerned makes a comment, Facebook assigns this information to the person concerned’s personal Facebook user account and saves this personal data.

Facebook always receives information via the Facebook component that the person concerned has visited our website if the person concerned is logged into Facebook at the same time as accessing our website; this takes place regardless of whether the person concerned clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, they can prevent the transmission by logging out of their Facebook account before calling up our website.

The data guideline published by Facebook, which is available at , provides information about the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect the privacy of the person concerned. In addition, various applications are available that make it possible to suppress data transmission to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook.


8. Data protection provisions for the application and use of Cookiebot


Our shop uses cookies to save the session (your order).

However, these cookies are not used for advertising purposes and are only a technical necessity.


Information about cookies


9. Payment method: data protection provisions for PayPal and payment method

The person responsible for processing has integrated components from PayPal on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which are virtual private or business accounts. PayPal also offers the option of processing virtual payments via credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also acts as a trustee and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.

If the person concerned selects “PayPal” as the payment option in our online shop during the ordering process, the data of the person concerned will be automatically transmitted to PayPal. By selecting this payment option, the person concerned consents to the transfer of personal data required for payment processing.

The personal data transmitted to PayPal are usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data that are necessary for payment processing. In order to process the purchase contract, personal data related to the respective order is also necessary.

The purpose of transmitting the data is to process payments and prevent fraud. The person responsible for processing will transmit personal data to PayPal in particular if there is a legitimate interest in the transmission. The personal data exchanged between PayPal and the person responsible for processing may be transmitted by PayPal to credit agencies. The purpose of this transmission is to check your identity and creditworthiness.

PayPal may pass on the personal data to affiliated companies and service providers or subcontractors, insofar as this is necessary to fulfill the contractual obligations or the data are to be processed on behalf of.

The data subject has the option of revoking their consent to the handling of personal data from PayPal at any time. A revocation does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.

PayPal's current data protection regulations can be found at .


9.1 Payments are made directly to the PayPal account of the respective organizer.
The SAP Symphony Orchestra gGmbH only acts as an intermediary and provides the card system for processing.


10. Data protection declaration for Google Maps from Google Inc.
This website uses the “Google Maps and Route Planner” function of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”) to display and calculate geographic information and directions. Through Google Maps, data about your use of this website can be transferred to Google, collected and used by Google. You can prevent such data transfer by deactivating "Javascript" in your browser. In this case, however, no maps can be displayed. By using this website and not deactivating "Javascript", you are giving your consent to the processing of your data by Google for the above purpose. You can find more information about how “Google Maps” and the route planner use your data, as well as Google's privacy policy, at:


11. Privacy Policy for Instagram

This policy describes the information that we provide to support Facebook, Instagram, Messenger and other products and functions offered by Facebook


12. Youtube video plugins
Third-party content is included on this website. This content is provided by Google LLC ("provider").
YouTube is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).


The extended data protection setting is activated for videos from YouTube that are integrated on our site. This means that no information from website visitors is collected and stored on YouTube unless they play the video. The integration of the videos serves to safeguard our predominantly legitimate interests in an optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR.

The purpose and scope of the data collection and the further processing and use of the data by the provider as well as your rights and setting options for the protection of your privacy can be found in the YouTube data protection information /


13., Inc

This Privacy Policy (“Privacy Policy”) describes how we ( Ltd. and our affiliates worldwide, including DeviantArt, Inc.


Status of the terms and conditions: June 2020

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